Avaya NN44400-710 Manuel D’Utilisation

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NN44400-710 Contact Center Performance Management
12 November 2010
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Real-time report customization
2
Click the display name.
3
Click the Properties tab.
4
In the Column font size boxes, type the size for the column headings and the column 
data. You can choose a font size from 8 to 14. 
If you make no selection, the system applies the default font size of 8.
5
Click Submit to save your changes.
--End--
Changing the chart type for a site summary
You can specify the chart type for the site performance summaries that you view from 
each real-time display window. You can choose bar chart or pie chart format.
Prerequisites
Log on to Real-Time Reporting. See 
.
Create a private site summary chart.
Procedure steps
Step
Action
1
In the left pane, under the server that contains the display to customize, navigate to the 
site summary chart.
2
In the right pane, on the Properties tab, from the Type for site summary list, select 
the chart type to use to display the performance summaries of each site in the network.
3
Click Submit to save your changes.
--End--
Changing the color settings of a real-time display grid
You can configure the color settings for the data, filter and site subtotals, and the 
summary rows of the real-time display grids. If you choose no custom color, the system 
applies the default colors to each area.
The summary rows include the Ntwk (Network) Total in the network-consolidated 
real-time displays, and the [site name] Total in the nodal real-time displays. The subtotal 
rows contain the statistics subtotals for each site in the network (for network 
consolidated displays), and for each filter group.