Avaya NN44400-710 Manuel D’Utilisation
Real-time report customization
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NN44400-710 Contact Center Performance Management
12 November 2010
Prerequisites
•
Customize the columns in private displays only. If you choose a public display, you
must first copy it and save it in your Private Tabular Displays folder before you can
customize the columns. See
must first copy it and save it in your Private Tabular Displays folder before you can
customize the columns. See
.
Procedure steps
Step
Action
1
In the left pane, under the server that contains the display to customize, navigate to the
private display.
private display.
2
In the right pane, click the Columns tab.
3
From the sample table, click the statistic to delete from the real-time display.
4
Click Delete.
5
Click Submit to save your changes.
--End--
Moving the chart contents within the window
You can move the summary chart contents within the window frame to concentrate on
specific areas of the chart.
specific areas of the chart.
Prerequisites
•
Log on to Real-time reporting. See
.
Procedure steps
Step
Action
1
While viewing the chart, press Shift.
2
While pressing Shift, hold down both mouse buttons.
3
On the chart, move your mouse to drag the contents to the desired position.
4
Release Shift and the mouse buttons.
5
To restore the chart to the original state, press R on your keyboard.
--End--
Rotating a summary chart
Rotate a summary chart to view the complete content.