Avaya NN44400-710 Manuel D’Utilisation
NN44400-710 Contact Center Performance Management
12 November 2010
85
Historical Reporting
3
In the Template Importing Wizard, follow the prompts to import your report template
to the server.
to the server.
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Importing a parameter report
You can use the Template Importing Wizard to import parameter report templates into
Contact Center Manager created using the Crystal Reports application. A parameter
report is a Crystal Reports template with special parameter fields that require the user
to enter or select data at the time of running the report. Some parameter fields, such as
date and time, require user input.
Contact Center Manager created using the Crystal Reports application. A parameter
report is a Crystal Reports template with special parameter fields that require the user
to enter or select data at the time of running the report. Some parameter fields, such as
date and time, require user input.
When you import a report template, you save it on the Contact Center Manager
Administration server. However, you access the report template by opening your Private
Report Templates folder under the same server to which you imported it. To share the
report template with other users, you must save your private report in your Group folder
(if you have access to a group folder). For more information, see
Administration server. However, you access the report template by opening your Private
Report Templates folder under the same server to which you imported it. To share the
report template with other users, you must save your private report in your Group folder
(if you have access to a group folder). For more information, see
.
Parameter reports require user input at the time of running. Therefore, you can run these
reports only on demand; you cannot schedule parameter reports. You cannot save the
values that you select when you run the report. Instead, each time you run the report,
you must select the parameter values.
reports only on demand; you cannot schedule parameter reports. You cannot save the
values that you select when you run the report. Instead, each time you run the report,
you must select the parameter values.
Prerequisites
•
Procedure steps
Step
Action
1
In the left pane, select the server to which to import the new report template.
2
On the Report menu, click Import.
The Template Importing Wizard appears.
3
In the Directory and folder name box, type the location in which to store the report.
OR
Click Browse to navigate to the location.
4
In the Template name box, type the name of the parameter report to import.
5
From the Report is based on the following data list, select Parameters.
6
Click Next, and then follow the wizard prompts to import your report template to the
server.
server.
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