Avaya NN44400-710 Manuel D’Utilisation
NN44400-710 Contact Center Performance Management
12 November 2010
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Introduction
This document provides the procedures to generate performance management reports
for Avaya Aura™ Contact Center Release 6.0/6.1.
for Avaya Aura™ Contact Center Release 6.0/6.1.
Prerequisites
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Ensure that you have the most recent documentation. Documentation is available
on the Avaya web site at
on the Avaya web site at
www.avaya.com/support
.
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Install the Contact Center Server software.
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Install the following Contact Center components:
— Contact Center Manager Administration
— Contact Center Multimedia (optional)
Navigation
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