Avaya NN44400-710 Manuel D’Utilisation
NN44400-710 Contact Center Performance Management
12 November 2010
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Expert reports
You can create user-created, or expert reports in an ODBC- or SQL- compliant
application. This section describes how to create reports in Crystal Reports. The section
also provides general instructions to create reports in other applications.
application. This section describes how to create reports in Crystal Reports. The section
also provides general instructions to create reports in other applications.
You can import and schedule reports in Crystal Reports only into Contact Center
Manager Administration. You cannot import reports created in other applications, such
as Contact Center Management Information Systems (CCMIS).
Manager Administration. You cannot import reports created in other applications, such
as Contact Center Management Information Systems (CCMIS).
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