Avaya CPSEE_TSP500 Manuel D’Utilisation

Avaya

Table of Contents

CPSEE_TSP500 User Guide

Version 4.0

Contents-1

This document is confidential and proprietary to SER Solutions and is not for external use.

Table of Contents

Chapter 1 Overview ........................................................................... 1-1

Introduction to This Guide ............................................................................ 1-2

Document Conventions................................................................................ 1-3

Introduction to the CPSEE_TSP500 ............................................................ 1-4

CPS_TSP500 System and Upgrades .......................................................... 1-5

System Capacity .......................................................................................... 1-6

Slots .............................................................................................................1-6

Type of Cards...............................................................................................1-6

Ports on the Circuit Cards ............................................................................1-6

Ratio of Trunk and Station Ports ..................................................................1-6

Power ...........................................................................................................1-6

Slot Configuration.........................................................................................1-6

The CPS_TSP500 Telephony Cards ........................................................... 1-7

TSP System Connections ............................................................................ 1-8

Monitor and Keyboard Connections .............................................................1-8

Agent Telephone Connections .....................................................................1-8

Inbound Digital Station .................................................................................1-8

Outbound Digital Station ..............................................................................1-8

Chapter 2 TSP User Procedures....................................................... 2-1

Shutting Down The CPSEE_TSP500 .......................................................... 2-2

Rebooting the CPSEE_TSP500................................................................... 2-3

Starting and Stopping The CPSEE_TSP500 ............................................... 2-4

Starting The TSP From The menu ...............................................................2-4

To Exit the Admin_Terminal .........................................................................2-4

To Stop the CPSEE_TSP500.......................................................................2-4

Auto Booting the TSP................................................................................... 2-5

Activating Auto Booting ...............................................................................2-5

Disable Auto Booting ...................................................................................2-5

Setting the Time/Date on the TSP ............................................................... 2-6

Chapter 3 Starting/Configuring TSP500 .......................................... 3-1

Logging Into TSP ......................................................................................... 3-2

The Main Menu ............................................................................................ 3-3