Avaya NN44400-114 Manuel D’Utilisation
Agent Statistics
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NN44400-114 Contact Center Agent Desktop
2 December 2010
Prerequisites for Agent Statistics
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Ensure that you have a Contact Center Web Statistics (CCWS) license.
Attention: Support is not available for microbrowsers, such as those available
for Win CE 2.0, WinTV, PDAs, or other portable devices.
for Win CE 2.0, WinTV, PDAs, or other portable devices.
Navigation
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Accessing the Agent Statistics tab
Access the Agent Statistic tab to define and view agent and skillset charts.
Prerequisites
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Ensure that your status is set to Logged on.
Procedure steps
Step
Action
1
On the Agent Desktop Top bar, click User Preferences.
The User Preference and Statistics tabs appear on the left hand side of the
Agent Desktop.
Agent Desktop.
2
Select the Statistics tab, to display the Agent Statistics tab and controls.
--End--
Viewing the Skillset statistic chart
View the skillset statistics chart to monitor statistics for the current skillset.
Prerequisites
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Ensure the agent is a member of all necessary skillsets.