Avaya NN44400-114 Manuel D’Utilisation
NN44400-114 Contact Center Agent Desktop
2 December 2010
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Customer and contact details
Use the Multimedia component to create, search, view, and edit customer and
contact details. With Avaya Aura™ Agent Desktop, you can perform the
following tasks:
contact details. With Avaya Aura™ Agent Desktop, you can perform the
following tasks:
•
Create a customer record.
•
Search for a customer.
•
Add or edit customer information.
•
Search for a contact.
•
Print search results.
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View a contact.
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Open a contact.
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Close contacts (supervisors only).
On the Customer Details tab, you can view Communication Control Toolkit
(CCT) intrinsics.
(CCT) intrinsics.
Attention: Voice Contact Intrinsics are supported only in SIP-enabled contact
centers.
centers.
Prerequisites for working with customer and contact details
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Ensure that you have permission to handle multimedia contacts, such as
e-mail, instant message, voice mail.
e-mail, instant message, voice mail.
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Ensure that you are a supervisor if you want to close multiple contacts.
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