Avaya NN44400-114 Manuel D’Utilisation
NN44400-114 Contact Center Agent Desktop
2 December 2010
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Agent Desktop User Interface
User preferences
Use the User Settings page, under the User Preferences menu, to select
template locations, enable the spelling checker, define an e-mail signature, or
change your password.
template locations, enable the spelling checker, define an e-mail signature, or
change your password.
Use the Audio Settings page, under the User Preferences menu, to adjust
playback and record volume and select playback and record devices, while
using the computer (softphone) to place and receive calls.
playback and record volume and select playback and record devices, while
using the computer (softphone) to place and receive calls.
Contact Search
Search for contacts.
Customer Search
Search for customers.
Schedule Callback
Schedule callback.
Agent Statistics
Display agent statistics scroll bar.
Action bar commands
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