Avaya NN44400-114 Manuel D’Utilisation
Using your Agent Desktop
20
NN44400-114 Contact Center Agent Desktop
2 December 2010
functionality then the URL is <Communication Control Toolkit servername>/
agentdesktop.
agentdesktop.
2
Click Launch Agent Desktop.
3
Click Install.
--End--
Starting the Agent Desktop
Start the Agent Desktop when you are ready to open the application.
Prerequisites
•
Ensure that you install Agent Desktop. See
.
•
Ensure that the administrator configured your Windows User ID in
Communication Control Toolkit (CCT) and that you have a valid user ID,
password, and domain for use with Agent Desktop.
Communication Control Toolkit (CCT) and that you have a valid user ID,
password, and domain for use with Agent Desktop.
Procedure steps
Step
Action
1
In Windows Explorer or Internet Explorer, enter the HTTP address (URL)
provided by your system administrator. The URL format is <Contact Center
Multimedia servername>/agentdesktop.
provided by your system administrator. The URL format is <Contact Center
Multimedia servername>/agentdesktop.
2
Click Launch Agent Desktop.
OR
Click Start, All Programs, Avaya, Agent Desktop.
The Agent Desktop toolbar appears. If a CCT Connection Failure message
appears stating the automatic login to CCT using your Windows logon identity
failed, your Windows User ID is not configured on CCT. Click Retry to enter
valid User Credentials or click Cancel to exit the application.
appears stating the automatic login to CCT using your Windows logon identity
failed, your Windows User ID is not configured on CCT. Click Retry to enter
valid User Credentials or click Cancel to exit the application.
--End--
Procedure job aid
If you log on to the Agent Desktop to handle Predictive Outbound contacts, a
delay can occur before you can log on to the required applications. If the delay
occurs after the agent logs on to Contact Center Manager Server or Contact
Center Multimedia, and before logging on to the Predictive Outbound skillset,
ensure that CPSEE Application server name is in the hosts file of the client
machine.
delay can occur before you can log on to the required applications. If the delay
occurs after the agent logs on to Contact Center Manager Server or Contact
Center Multimedia, and before logging on to the Predictive Outbound skillset,
ensure that CPSEE Application server name is in the hosts file of the client
machine.