Avaya NN44400-114 Manuel D’Utilisation

In the Enter Login details window, perform one of the following tasks: 

If your user profile is configured in Office Communicator (OC) and OC is 
installed on the PC running Agent Desktop, ensure that the information in 
the Sign-in name, Password, Domain, Uri, and Server name or IP fields 
is correct.

If your user profile is saved locally on the PC running Agent Desktop, click 
Load saved profile.

If you create a new user profile, enter your Sign-in name, Password, 
Domain, Uri, and Server name or IP, and then click Save this profile.

Click OK.

If an OC client runs on the PC running Agent Desktop, a warning message 
appears. Click Yes to close the OC client.

Change your password from the default password if you are an agent who 
handles multimedia contacts. The default password is the same as your Agent 
Logon ID. 

If you forget your password, contact your administrator who can reset your 
password on the Contact Center Multimedia server. 

On the Agent Desktop Top bar menu, click User Preferences.

Sign-in name

User name (for example, agent5001).

Password

Password.

Domain

The Windows domain in which the user name and password are 
configured in Active Directory.

Uri

The SIP URI of the Windows user (for example, 
sip:AgentID@mydomain.com or Username@company.com).

Server name or IP

The Fully Qualified Domain Name (FQDN) of the Office 
Communications Server (OCS) in the Domain (for example, 
OCS_Server.mydomain.com).