Avaya NN44400-114 Manuel D’Utilisation
NN44400-114 Contact Center Agent Desktop
2 December 2010
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Using your Agent Desktop
1
On the Agent Desktop Top bar menu, click the Status icon.
2
Select Go Ready.
Agent Desktop places you in Ready status. The status icon changes to green
and the Top bar displays the Ready status.
and the Top bar displays the Ready status.
--End--
Changing your status to Not Ready
Change your status to Not Ready when you can create new contacts, but cannot
receive them. If your administrator configured Not Ready reasons, you can
select a reason when you change your status to Not Ready.
receive them. If your administrator configured Not Ready reasons, you can
select a reason when you change your status to Not Ready.
When you change your status to Not Ready in a SIP-enabled contact center,
your Contacts Presence status automatically changes to Do Not Disturb.
your Contacts Presence status automatically changes to Do Not Disturb.
Your supervisor or administrator provides the activity codes for the Not Ready
reasons. The activity codes defined in Contact Center Manager Server appear
in the Agent Desktop list. Alphanumeric codes are available.
reasons. The activity codes defined in Contact Center Manager Server appear
in the Agent Desktop list. Alphanumeric codes are available.
Procedure steps
Step
Action
1
On the Agent Desktop Top bar menu, click the Status icon.
2
Click Go Not Ready.
Agent Desktop places you in Not Ready status. The status icon changes to
orange and the Top bar displays the Not Ready status.
orange and the Top bar displays the Not Ready status.
--End--
Accessing online help
Access online help when you need immediate help to perform tasks. Agent
Desktop includes online help for both agents and supervisors.
Desktop includes online help for both agents and supervisors.
Note: Pressing the F1 key will display the online help.
Procedure steps
Step
Action
1
On the Agent Desktop Top bar menu, click the Help icon, click Show Help.
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