Avaya NN44400-114 Manuel D’Utilisation
Telephony
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NN44400-114 Contact Center Agent Desktop
2 December 2010
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Accepting a call
Accept and work with telephone calls. The relevant work item controls become
active and the call timer appears in the work item.
active and the call timer appears in the work item.
If your administrator configured your contact center to run in Force Call mode,
you must handle all contacts presented to you.
you must handle all contacts presented to you.
Prerequisites
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Ensure that you are in Ready state.
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Ensure that you have a skillset designated to handle telephone calls.
Procedure steps
Step
Action
1
On the Agent Desktop, select the new alerting work item and click the Accept
work item control.
work item control.