Avaya NN44400-114 Manuel D’Utilisation
NN44400-114 Contact Center Agent Desktop
2 December 2010
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E-mail
This chapter describes how to perform e-mail tasks by using the Avaya Aura™
Agent Desktop:
Agent Desktop:
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Accept the incoming e-mail contact.
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Review and update customer information.
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Send a reply.
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Add an attachment.
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Insert a template or autosignature.
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Forward an e-mail message.
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Finish an e-mail message.
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Spell check an e-mail message.
You can also use Agent Desktop to create a new e-mail message.
Example of e-mail toolbar
The Agent Desktop e-mail editor offers improved e-mail editing, formatting
feature buttons and management in HTML-format e-mail messages. The feature
buttons are added to the bottom of the e-mail toolbar.
feature buttons and management in HTML-format e-mail messages. The feature
buttons are added to the bottom of the e-mail toolbar.
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Undo (Ctrl+z)
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Text font
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Text style
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Color text
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Bold text
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Italic text
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text indent
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Underlined text
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Highlighted text