Avaya NN44400-114 Manuel D’Utilisation

Transfer a contact to an e-mail address outside the Contact Center for 
consultation.

When you transfer a contact to an external e-mail address, you must manually 
add any attachments you want to send with the e-mail.

Click Transfer.

Click the External tab.

Enter the e-mail address to which you want to transfer the contact, or click To 
to select an address from the corporate address book.

In the Agent Note box, type a brief note about the reason for the transfer.

To add an attachment, click Attach.

Click Transfer.

Print a summary of the interaction with a contact. All information shown in the 
bottom left of the e-mail or outbound contact window prints. Print Preview is also 
supported.

Click Print.