Avaya NN44400-114 Manuel D’Utilisation

Reply to an scanned document message when a customer sends a scanned 
document to the contact center requesting a response. You can reply to the 
scanned document by sending an e-mail message to a printer. The printed 
e-mail message is sent to the customer.

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Ensure that you understand how to use the spell-check feature. See 

.

After you review the customer contact, click Reply.

In the response window, accept the default To e-mail address, with the same 
e-mail address from which the message was sent. 

In the Subject box, accept the subject currently displayed or edit the subject.

Type the reply in the e-mail editor text box.

To sign the e-mail or to insert an auto signature, click auto signature. 

If you use HTML text and you want to bold, underline, or italicize any text, 
select the text and click the appropriate button to apply formatting. You cannot 
format plain text. 

To perform a spell check, click Check Spelling.

In the Agent Note box, type additional information about the contact or the 
customer. Only agents and supervisors can view the information in the Agent 
Note box.

Click Send.

Close the contact. If required, select a reason for closing the contact.

Close the scanned document message when the contact is complete. When you 
close a contact, select a Closed Reason code. The Closed Reason codes that 
appear are applicable to the contact type being closed.

Click Finish to complete the scanned document.