Avaya NN44400-114 Manuel D’Utilisation

Click Replace to replace the word with the suggested text.

Click Replace All to replace all instances of the word with the suggested 
text and to add the word to the dictionary.

Click Options to configure conditions for the spell-check feature, such as 
to ignore words with digits or words in uppercase.

Click Cancel to terminate the spell-check feature.

Close the SMS text message when the contact is complete. When you close a 
contact, select a Closed Reason code. The Closed Reason codes that appear 
are applicable to the contact type being closed.

Click Close to complete the contact.

Select one of the configured Closed Reason codes that best describes the 
reason you closed your SMS text message.

Transfer an SMS text message to another skillset or to a specific agent within 
the contact center.

When you transfer an SMS text message to a skillset or agent, you also transfer 
ownership of the contact. 

Click Transfer.

Click the Skillset tab to assign the contact to any agent with a particular 
skillset, or click the Agent tab to assign the contact to a specific agent.

Select the skillset or agent to which you want to transfer the SMS text 
message.