Acer A100 Manuel D’Utilisation

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Appendix

FAQ and troubleshooting

This section lists frequently asked questions that may arise during the use of 
your tablet, and gives easy answers and solutions to these questions.

Aspect

Question

Answer

Audio

Why is there no 
sound coming from 
the device?

If the headset is plugged into the 
device, the speaker is automatically 
shut off. Disconnect the headset.
Check that the device volume setting is 
not muted.
Check that the volume control is not at 
its lowest setting.

Multimedia files

Why can’t I view my 
picture files?

You may be trying to view an image 
format that is not supported. Refer to 
“Multimedia” on page 62 for more 
information.

Why can’t I view my 
video files?

You may be trying to view a video 
format that is not supported. Refer to 
“Multimedia” on page 62 for more 
information.

Why can’t I play my 
music files?

You may be trying to play a file that is 
not supported. Refer to “Multimedia” 
on page 62 for more information.

System 
information and 
performance

How do I check the 
OS version of my 
device?

Tap Apps > Settings > About tablet to 
check the OS version (Kernel/build 
number) and other hardware and 
software information.

Power

I couldn’t turn on 
the device.

The battery power may be depleted. 
Recharge the device. Refer to 
“Charging your tablet“ on page 11 for 
more information.

Storage

How do I check 
memory status?

To check storage status, go to Settings 
> Storage.