Xerox xerox documate 3115 Manuel D’Utilisation

Xerox

®

 DocuMate

®

 3115

User’s Guide

203

Error Light Troubleshooting Codes

The status light indicates the current state of the scanner. Descriptions of the most common patterns 
are listed below. Contact Xerox Technical Support if you experience a different blinking pattern.

•

indicates the scanner is ready to scan.

•

Steady red: the scanner is busy or it is not connected to the computer. If a calibration has been 
initiated, the scanner is busy calibrating.

•

Blinking red: the scanner is reporting an error.

If your scanner experiences hardware problems, the status light turns red and will blink a specific 
number of times, then pause for 2 to 3 seconds, then repeat the same number of blinks. The number of 
blinks between pauses indicates the type of error code.

In all cases, you should turn off the scanner and check the scanner setup. Make sure the USB cable is 
plugged into the scanner and computer. Make sure the power cord is plugged into the scanner and into 
a wall outlet or USB port.

Error 
Code

Problem Description

Solution

Red

Scanner is not connected to the 
computer. (The LED does not 
flash and the status light remains 
red.)

A cable may be loose. Check that the scanner’s cables are correctly 
attached to the computer. If the scanner still does not connect, re-
boot the computer.

4

Paper jam

Open the ADF and remove the jammed page.

5

Multi-feed error

More than one page is in the scanner. Make sure that an item 
hasn’t been inserted in the front of the scanner when trying to 
scan from the input tray.

6

Cover open

The top of the scanner is not fully closed. Close the scanner lid.

All 

Other 

Codes

An internal part in the scanner 
may have malfunctioned.

Turn off the scanner, re-boot your computer, then turn the scanner 
back on. If the problem persists, contact Xerox Technical Support.