Panasonic WJ-GXE500E Mode D’Emploi

• Isn’t the write protect switch set to "LOCK"?
When the write protect switch is set to "LOCK", avail-

able size/total size indication of the SD memory card
to be displayed on the [SD memory card] tab will be
"**********KB/**********KB".

• Is the SD memory card formatted?
Format the SD memory card.

• Is "Real time" selected for "Alarm status update

mode"?

• Press the [F5] key on the keyboard of the PC or click

the [Live] button.

• Is the viewer software installed on the PC?
Confirm that the viewer software "Network Camera

View 4" is installed.

No image is displayed on the
"Live" page.

The alarm occurrence indi-
cation button, the [AUX] but-
tons and the SD recording
status indicator on the "Live"
page do not display the cur-
rent status in real time.

• Is the viewer software installed on the PC?
Confirm that the viewer software "Network Camera

View 4" is installed.

• Download of files using Internet Explorer may be dis-

abled.

Click "Internet Options" on the Tool menu of Internet

Explorer, and [Security] tab. Then, click the [Custom
Level…] button to open the "Security Setting" win-
dow. Under "Download", select "Enable" for
"Automatic prompting for file downloads". Click the
[OK] button. The "Warning" window will be displayed.

Click the [Yes] button.

Cannot download the log
list.

–

• Are the microphone and the speaker connected cor-

rectly and firmly?

Confirm that they are connected correctly and firmly.

Cannot transmit audio to the
unit.

Installation

Guide

–

• Isn't the SD memory card out of order?
There are limited times to overwrite on an SD memory

card. When frequently overwritten, it may be at the
end of product life. It is recommended to replace the
SD memory card.

• Is the SD memory card inserted correctly?
Check if the SD memory card is inserted correctly.

Installation

Guide

Images cannot be saved on
the SD memory card.

Reference

pages

Cause/solution

Symptom