Jenn-Air 20" Manuel D’Utilisation

The basin pan and basin are located under the grill element and/
or cartridges. Clean the basin and basin pan after each use of the 
grill. 

■

Make sure control knobs are in the “Off” position and the 
grates and element are cool.

■

Remove grates and element. See the “Install Grill” section.

■

Lift the basin pan out of the basin then lift out the basin.

■

Wipe clean or wash in sink:

Nonabrasive plastic scrubbing pad and mildly abrasive 
cleanser

■

Dishwasher:

Use mild detergent.

The grates are cast aluminum and have a nonstick finish. To 
avoid damaging the cooktop finish, food spills containing acids, 
such as vinegar and tomato, should be cleaned as soon as the 
cooktop and grates are cool. To avoid chipping, do not bang 
grates against each other or hard surfaces such as cast iron 
cookware.

■

Nonabrasive plastic scrubbing pad and cleaner that state 
they are recommended for nonstick surfaces. 

Clean as soon as cooktop and grates are cool.

Use the most aggressive cycle. “Season” grates after 
cleaning in the dishwasher. See the “Grill Use” section.

A grease jar is located below the grill basin pan under the 
countertop. Check periodically to avoid spillovers. The jar can be 
replaced with any heat tempered jar, such as a canning jar, that 
has a standard screw neck. See the “Assistance or Service” 
section for information on ordering.

■

Unscrew jar to remove.

■

Has a household fuse blown, or has a circuit breaker 
tripped?
Replace the fuse or reset the circuit breaker. If the problem 
continues, call an electrician.

■

Is the control knob set correctly?
Push in knob before turning to a setting.

■

Is the cookware the proper size?
Use cookware about the same size as the surface cooking 
area, element or surface burner. Cookware should not extend 
more than ½" (1.3 cm) outside the cooking area.

■

Is the proper cookware being used?
See “Cookware” section.

■

Is the control knob set to the proper heat level?
See “Cooktop Controls” section.

■

Is the appliance level?
Level the appliance. See the Installation Instructions.

■

Is the filter clean?
See “General Cleaning” section for instructions on cleaning 
the filter.

Before calling for assistance or service, please check 
“Troubleshooting.” It may save you the cost of a service call. If 
you still need help, follow the instructions below.

When calling, please know the purchase date and the complete 
model and serial number of your appliance. This information will 
help us to better respond to your request.

Call the dealer from whom your appliance was purchased, or call 
Jenn-Air at 1-800-JENNAIR (1-800-536-6247) to locate an 
authorized service company. When calling, please know the 
purchase date and the complete model and serial number of your 
appliance. Be sure to retain proof of purchase to verify warranty 
status. 

If the dealer or service company cannot resolve your problem, 
write to:

Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

Web address: www.jennair.com

Or call: 1-800-JENNAIR (1-800-536-6247)

U.S. customers using TTY for deaf, hearing impaired or speech 
impaired, call: 1-800-688-2080. 

NOTE: When writing or calling about a service problem, please 
include the following information:

1. Your name, address and daytime telephone number.

2. Appliance model number and serial number.

3. Name and address of your dealer or servicer.

4. A clear description of the problem you are having.

5. Proof of purchase (sales receipt).

User’s guides, service manuals and parts information are 
available from Jenn-Air Brand Home Appliances, Customer 
eXperience Center.