Samsung RFG297HDWP Manuel D’Utilisation

Troubleshooting

 

03

 T

ROUBLESHOOTING

Troubleshooting 

The refrigerator 
does not work at all 
or it does not chill 
sufficiently.

•  Check that the power plug is properly connected.

•  Check if the set temperature on the digital display is warmer than the freezer or fridge inner 

temperature. If it is, set the refrigerator colder.

•  Is the refrigerator in direct sunlight or located near a heat source?

•  Is the back of the refrigerator too close to the wall, preventing proper ventilation?

The food in the fridge 
is frozen.

•  Check if the set temperature on the digital display is too low.

•  Try setting the refrigerator to a warmer temperature.

•  Is the temperature in the room too low? Set the refrigerator warmer.

•  Did you store the food which is juicy in the coldest part of the refrigerator? Try moving those items 

to the other shelves in the fridge instead of keeping them in the colder areas or bins.

You hear unusual 
noise or sounds.

•  Check that the refrigerator is level and stable.

•  Is the back of the refrigerator too close to the wall, preventing proper ventilation?

Try moving the back of the refrigerator at least 2 inches from the wall.

•  Was anything dropped behind or under the refrigerator?

•  If you hear a “ticking” sound from inside the refrigerator, this is normal. It occurs because various 

parts contract or expand in response to temperature changes in the refrigerator interior.

•  If it sounds as if something is hitting something else inside the refrigerator, this is normal. The 

sound is caused by the compressor operating at high capacity.

The cabinet-door 
sealing area of the 
appliance is hot 
and condensation is 
occurring.

•  Some heat is normal as anti-condensators are installed in the vertical hinged section of the 

refrigerator to prevent condensation.

•  Is the refrigerator door ajar? Condensation can occur when you leave the door open for a long 

time.

Ice Maker is not 
producing ice.

•  Did you wait for 12 hours after installation of the water supply line before making ice?

•  Is the water line connected and the shut-off valve opened?

•  Did you manually stop the ice making function?

•  Is the freezer temperature too warm? Try setting the freezer temperature lower.

You can hear water 
bubbling in the 
refrigerator.

•  This is normal. The bubbling comes from refrigerant circulating through the refrigerator.

There is a bad smell in 
the refrigerator.

•  Check for spoiled food.

•  Foods with strong odors (for example, fish) should be tightly covered.

•  Clean out your freezer periodically and throw away any spoiled or suspicious food.

Frost forms on the 
walls of the freezer.

•  Is the air vent blocked? Remove any obstructions so air can circulate freely.

•  Allow sufficient space between the stored foods for efficient air circulation.

•  Is the freezer drawer closed properly?

Water dispenser is not 
functioning.

•  Is the water line connected and the shut-off valve opened?

•  Has the water supply line tubing been crushed or kinked?

•  Make sure the tubing is free and clear of any obstruction.

•  Is the water tank frozen because the fridge temperature is too low? 

Try selecting a warmer setting on the Digital display.

Auto close system 
does not work with 
the freezer door.

•  Is there an imbalance between the right and left parts of the door?

•  Open and close the door smoothly 1~2 times. After you do this, the auto close system usually 

works properly again.

•  Try opening the door smoothly to avoid unbalancing the right and the left part of the door.

Condensation or water 
drops forms on both 
sides of fridge door's 
central part. 

•  Condensation or water drops may form if the humidity is too high while the refrigerator is 

operating. 

•  If condensation or water drops appears on both sides of fridge door's central part, turn the Energy 

Saver mode off after removing the condensation.

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