Cisco Systems 1.0 (1) Manuel D’Utilisation

Cisco Support Tools 1.0 User Guide

Table of Contents 2

Table of Contents

About Cisco Support Tools Documentation ............................................... 6

SUPPORT TOOLS OVERVIEW.........................................................9

About Cisco Support Tools 1.0(1) ..........................................................10

About Support Tools Components ..........................................................12

About Support Tools Network Topology ..................................................14

About Support Tools Utilities .................................................................16

About the Support Tools Dashboard .......................................................24

About Support Tools Security................................................................26

About Support Tools Platforms ..............................................................27

Frequently Asked Questions About Support Tools.....................................29

INSTALLING AND CONFIGURING SUPPORT TOOLS.....................31

Installing Support Tools.......................................................32

About Installing Support Tools ..............................................................33

How to Collect Information for a Support Tools Installation .......................37

How to Create Support Tools User Groups ..............................................39

How to Create the Distinguished User Account.........................................41

About Support Tools Server Hardware and Software Prerequisites ..............43

How to Install the Support Tools Server..................................................45

About Support Tools Node Hardware and Software Prerequisites ................48

How to Install the Support Tools Node....................................................49

How to Enable Ports for Support Tools....................................................51

How to Test the Support Tools Installation ..............................................53

Section II.

Configuring Support Tools..................................................55

About Configuring Support Tools ...........................................................56

How to Modify Support Tools Basic Configuration .....................................57

How to Disable Continuous Virus Scan for the Repository ..........................60

How to Configure the Dashboard Login for SSL........................................61

How to Modify the Process Information List .............................................63

How to Configure SQL for Use with the System Interrogate Tool ................66

Section III.

Uninstalling/Reinstalling Support Tools ...........................67

How to Uninstall Support Tools..............................................................68

How to Re-Install Support Tools ............................................................70

USING THE SUPPORT TOOLS DASHBOARD..................................72

About Using the Dashboard for the First Time..........................................73

How to Access the Support Tools Dashboard ...........................................75