VTech DM221 Manuel D’Utilisation

20

If you have difficulty with this product, please try the suggestions below. For 

customer service, visit our website at www.babymonitors.vtech.com or call  

1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call  

1 (800) 267-7377.
My audio monitor does not work at all.

Make sure the baby unit and the parent units are installed correctly (pages 2 to 5).

Make sure the parent unit battery pack is installed (pages 3 and 4) and charged 

correctly (page 6). For optimum daily performance, charge the parent unit when it is 

not is use.

Make sure the power adapters are securely plugged into the outlet not controlled by a 

wall switch.

Make sure the power adapter cords are plugged firmly into the baby unit and  

parent unit.

Make sure the baby unit and the parent unit are turned on.

The parent unit may be too far away from the baby unit. Move the parent unit closer 

to the baby unit (but not less than 3 feet).

Unplug the electrical power to the baby unit and parent unit. Wait for approximately 

15 seconds, then plug it back in. Turn on the baby unit and the parent unit. Allow up 

to one minute for the baby unit and the parent unit to synchronize.

Charge the battery in the parent unit for up to 11 hours.

If the battery is completely depleted, it may take up to 30 minutes to charge the 

parent unit before it can be used for a very short time (page 6).

Completely remove and install the battery again. If that still does not work, it may be 

necessary to purchase a new battery.

Large obstructions may impact the reception. Try to relocate the baby unit, away from 

large obstructions such as walls and doors.

Other electronic products such as HAM radios and DECT cordless phones can cause 

interference with your audio monitor. Try installing your audio monitor as far away as 

possible from these types of electronic devices.

The parent unit may be too close to the baby unit or another parent unit. Make sure 

the parent units and the baby unit are at least 3 feet away from one another.

You may be too close to the baby unit or another parent unit when you  

press and hold 

TALK. Make sure the parent units and the baby unit are at least 3 feet 

away from one another.

You may have set the sensitivity level too high. You may need to adjust the sensitivity

You may need to adjust the sensitivity 

level to a lower level to avoid audio feedback (page 12).

You may have set the sensitivity level to the highest level (

LEVEL 5). If you do so, 

the baby unit will transmit any sounds detected to the parent units. You may need to 

adjust the sensitivity level to a lower level (page 12).

You may need to adjust the speaker volume on the parent unit (page 17).

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