Avaya IP Office User and Administration CD Set 4.2 700459332 Manuel D’Utilisation
Codes de produits
700459332
Product Description
IP Office 4.2
IP Office 4.2
© 2009 AVAYA All rights reserved.
Page 198
Issue 18.s.- (22 May 2009)
11. Voicemail
Voicemail provides a telephone answering machine with a personalized greeting on every employee's desk and
allows callers to leave spoken messages when the user cannot answer a telephone call. Voicemail messages
are retrieved either locally or remotely via any telephone (users are prompted for a PIN if they are using any
telephone other than their allocated extension or a trusted location e.g. mobile telephone).
allows callers to leave spoken messages when the user cannot answer a telephone call. Voicemail messages
are retrieved either locally or remotely via any telephone (users are prompted for a PIN if they are using any
telephone other than their allocated extension or a trusted location e.g. mobile telephone).
For users that prefer to have email as their main message store, they can forward their voice messages to
their email and collect them via their email account.
their email and collect them via their email account.
The voicemail server is multi-lingual and can offer different prompts depending on the user's preferred
language, independently of the default system setup. Similarly, external callers can hear prompts in their own
language depending on their incoming call route (e.g. based on caller ID).
language, independently of the default system setup. Similarly, external callers can hear prompts in their own
language depending on their incoming call route (e.g. based on caller ID).
Four voicemail options are available:
· VoiceMail Lite
· Embedded Voicemail (IP Office 500)
· VoiceMail Pro
· Centralized INTUITY Audix / Modular Messaging Voicemail
Positioning Summary
at the end of this section.
Feature
Embedded Voicemail
Voicemail Lite
VoiceMail Pro
Supported IP Office Systems
IP500, IP406 V2 and
Small Office Edition.
PC Based - All IP Office systems.
Mailboxes
IP Office automatically creates mailboxes for each user and hunt group on
the system.
Message Storage Capacity
Up to 15 hours.
1MB per minute up to hard disk capacity.
Maximum Simultaneous Calls
4*
4.
Small Office Edition =
IP406 V2 = 20
IP412 = 30.
IP500 = 30.
IP500 = 30.
Centralized operation.
No.
No.
Yes.
Queue Announcements
Yes.
Yes.
Yes.
Auto Attendant
Yes.
No.
Yes.
Call Recording
No.
No.
Yes.
Intuity Emulation
No.
No.
Yes.
*Small Office Edition: Up to 3 on VC3 models, up to 10 on VC16 models.
Voicemail Lite
VoiceMail Lite is the IP Office basic voicemail application and can handle up to 4 simultaneous calls. Each user
has the option of turning their voicemail on or off. When on, the system automatically answers their telephone
when they are not available to take a call, plays a personal greeting to confirm that the intended recipient will
actually receive the message, and records a message.
has the option of turning their voicemail on or off. When on, the system automatically answers their telephone
when they are not available to take a call, plays a personal greeting to confirm that the intended recipient will
actually receive the message, and records a message.
When a message has been left, the user will see a message-waiting lamp lit on their telephone and can press a
retrieval button to collect their messages.
retrieval button to collect their messages.
VoiceMail Lite can ring the extension to deliver any new messages. When voicemail messages are left they are
time and date stamped and the caller's number noted. Once listened to, old messages are automatically
deleted 36 hours after being left, unless the user chooses to save the message permanently.
time and date stamped and the caller's number noted. Once listened to, old messages are automatically
deleted 36 hours after being left, unless the user chooses to save the message permanently.
Voicemail can be collected remotely by calling into the VoiceMail Lite server. If the number the user is dialing
from is recognized (home number or Mobile/Cell Phone for example), they will listen to their voicemail straight
away. If the source number is not recognized, users will be prompted for a mailbox number and a PIN code for
that mailbox, before they can listen to voicemail. Users have the ability to set and change their own PIN codes.
from is recognized (home number or Mobile/Cell Phone for example), they will listen to their voicemail straight
away. If the source number is not recognized, users will be prompted for a mailbox number and a PIN code for
that mailbox, before they can listen to voicemail. Users have the ability to set and change their own PIN codes.
Where a voicemail needs to be copied to other users, VoiceMail Lite provides many options:
· Voicemails can be forwarded to another mailbox, or group of mailboxes
· Recipients can add their comment to the voicemail before forwarding to another mailbox or mailboxes.
· Voicemails can be forwarded as email WAV attachments.
220