LaCie Little Disk 320GB, USB 2.0 Manuel D’Utilisation

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LaCie Little Disk 
• Design by Sam Hecht
User Manual
page 
Contacting Customer Support
Read the User Manual and review the Troubleshoot-
ing section.
Try to isolate the problem. If possible, make the drive 
the only external device connected to your computer, 
and make sure that all of the cables are correctly and 
securely attached.
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist, and you still can-
not get your LaCie drive to work properly, contact us us-
1.
2.
ing the contacts on page 26. Before contacting us, make 
sure that you are in front of your computer and that you 
have the following information on hand: 
The serial number of your LaCie drive
Operating system and version
Computer brand and model
Amount of memory installed on your computer
Names  of  any  other  devices  installed  on  your 
computer, including CD/DVD burners




Information
Where to Find Information
1.  LaCie hard drive serial number
Located on a sticker at the back of drive or on the original packaging
2.  LaCie hard drive file format
Mac users:
 Select the hard drive icon on the desktop and press Com-
mand + I. 
Windows users:
 Right click the hard drive icon and select 
Properties
.
3.  Macintosh/PC model
Mac users:
 Click on the Apple icon in the menu bar and select 
About 
This Mac
.
Windows users:
 Right click 
My Computer
 and select 
Properties > 
General
.
4.  Operating system version
5.  Processor speed
6.  Computer memory
7.  The brands and models of other internal and external 
peripherals installed on your computer 
Mac users:
 Click on the Apple icon in the finder bar and select 
About 
This Mac
.  Select 
More Info...  
The Apple System Profiler will launch 
and will list your internal and external peripherals.
 
Windows users: 
Right click 
My Computer
 and select 
Properties > 
Hardware.
6. Contacting Customer Support
Information to Include in Email Correspondence
Before Contacting Customer Support