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TomTom Limited Warranty

U.S. and Canadian Purchases: If you have made your purchase in the United 

States or Canada, this Limited Warranty is granted by and this Limitation of 

Liability is stipulated for the benefit of TomTom Inc., 150 Baker Avenue 

Extension, Concord Massachusetts 01742 (United States of America). 

1) TomTom Inc. (“TomTom”) warrants to the original purchaser (“you”) of the 

hardware with which this Limited Warranty is included (“Hardware”) that the 

Hardware will be free from defects in workmanship and materials under 

normal use (“Defects”) for a period of one (1) year from the date that the 

Hardware was first purchased by you (“Warranty Period”). During the 

Warranty Period the Hardware will be repaired or replaced at TomTom’s 

choice (“Limited Warranty”) without charge to you for either parts or labour. 

This Limited Warranty covers the replacement of the Hardware only. If the 

Hardware is repaired after the Warranty Period has expired, the Warranty 

Period for the repair will expire six (6) months after the date of repair.

2) The Limited Warranty does not apply to normal wear and tear, does not 

apply when the Hardware is opened or repaired by someone not authorized 

by TomTom and does not cover repair or replacement of any Hardware or part 

thereof damaged by: misuse, moisture, liquids, proximity or exposure to heat 

and accident, abuse, non-compliance with the instructions supplied with the 

Hardware, neglect or misapplication. The Limited Warranty does not cover 

physical damage to the surface of the Hardware. This Limited Warranty does 

not cover any software that may accompany or be installed on the Hardware. 

The Limited Warranty does not cover the installation, removal or maintenance 

of the Hardware or any costs related herewith.

3) In order to make a claim of a Defect, you must contact TomTom during the 

Warranty Period at: 1-978-287-9555 or per email via www.tomtom.com to 

explain the Defect and to obtain an RMA number (Return Materials 

Authorization) if necessary. You must return the Hardware during the 

Warranty Period, along with an explanation of the Defect, to the address 

provided to you by TomTom. If a defect arises and a valid claim under this 

Limited Warranty is received by TomTom after the first one hundred and 

eighty (180) days of the Warranty Period, TomTom is entitled to charge you 

for any reasonable shipping and handling costs made in connection with the 

repair or replacement of the Hardware. You must comply with any other return 

procedures stipulated by TomTom, if any.