Canon MX310 Guide D’Installation Rapide

Troubleshooting

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Installation procedure not followed 
correctly.

Follow the procedure described in your setup sheet for proper installation.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart 
your computer, and then reinstall the MP Drivers. Refer to the PC Printing Guide 
on-screen manual.

If the installer was forced to be terminated due to a Windows error, the system 
may be in an unstable condition and you may not be able to install the MP 
Drivers. Restart your computer before reinstalling.

Your system environment is not fully 
compatible with USB 2.0 Hi-Speed.

If your system environment is not fully compatible with USB 2.0 Hi-Speed, the 
machine will operate at a lower speed provided under USB 1.1. In this case, the 
machine operates properly but printing speed may slow down due to 
communication speed.
Check the following to ensure that your system environment supports USB 2.0 
Hi-Speed connection.
z

The USB port on your computer supports USB 2.0 Hi-Speed connection.

z

The USB cable, and the USB hub if you are using one, support USB 2.0 Hi-
Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. We recommend the cable 
to be no longer than around 10 feet / 3 meters.

z

The operating system of your computer supports USB 2.0 Hi-Speed 
connection.
Obtain and install the latest update for your computer.

z

The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver compatible with your 
hardware and install it on your computer.

For details on USB 2.0 Hi-Speed of your system environment, contact the 
manufacturer of your computer, USB cable, or USB hub.

Your system environment is not fully 
compatible with USB 2.0 Hi-Speed.

Your system environment is not compatible with USB 2.0.
See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on 
page 83.