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EasyLAN User’s Guide
Chapter 7 — Troubleshooting
Verifying Subnet Mask
Check subnet mask of PC and printer and make sure they belong to the 
same segment. For example:
If they have the 
subnet mask
The numbers in the PC and Printer IP addresses have 
to be
255.255.255.0
<Same>.<Same >.<Same >.<Any >
255.255.0.0
<Same>.<Same >.<Any >.<Any >
255.0.0.0
<Same>.<Any >.<Any >.<Any >
In case the addresses are not in the same network segment, the printer 
may not be reachable from the LAN side. Check the confi guration with 
the administrator.
Pinging the Printer
Start the Command Prompt. In the Command Prompt, type Ping 
<printer IP-Address>
 and then hit Enter.
Th
  is command sends an echo command to the EasyLAN to check if 
the PC and the printer can reach each other through the network. Th
 e 
following fi gure shows a correct response to the Ping command.
Th
 e fi rst reply to the fi rst Ping command often takes more time than the 
following. Th
  is is a normal behavior. Th
 e fi rst time the Ping command 
is executed, the PC needs some extra time to detect the network address 
(ARP request). Th
  e Ping command makes the printer’s network LED 
fl ash green.
If you have completed the test procedure and all the conditions are met, 
but you do not get a response to the Ping command, then you probably 
have a hardware problem. Check the following:
- Th
  e LED should occasionally fl ash green when the cable is plugged in.