3com 4500 Guide D’Installation Rapide

A

PPENDIX

 B: O

BTAINING

 S

UPPORT

 

FOR

 

YOUR

 P

RODUCT

You will find support tools posted on the 3Com web site at 

3Com Knowledgebase helps you troubleshoot 3Com products. This query-based 
interactive tool is located at 

and contains 

thousands of technical solutions written by 3Com support engineers. 

Software Updates are the bug fix / maintenance releases for the version of 
software initially purchased with the product. In order to access these Software 
Updates you must first register your product on the 3Com web site at 

 

First time users will need to apply for a user name and password. A link to 
software downloads can be found at 

, or under the 

Product Support heading at 

Software Upgrades are the software releases that follow the software version 
included with your original product. In order to access upgrades and related 
documentation you must first purchase a service contract from 3Com or your 
reseller.

To enable telephone support and other service benefits, you must first register 
your product at 

Warranty and other service benefits start from the date of purchase, so it is 
important to register your product quickly to ensure you get full use of the 
warranty and other service benefits available to you. 

When you contact 3Com for assistance, please have the following information 
ready:

■

Product model name, part number, and serial number

■

Proof of purchase, if you have not pre-registered your product

■

A list of system hardware and software, including revision level

■

Diagnostic error messages

■

Details about recent configuration changes, if applicable

To send a product directly to 3Com for repair, you must first obtain a return 
authorization number (RMA). Products sent to 3Com, without authorization 
numbers clearly marked on the outside of the package, will be returned to the 
sender unopened, at the sender’s expense. If your product is registered and under 
warranty, you can obtain an RMA number online at 

. First time users will need to apply for a user name 

and password.

3Com offers telephone, e-mail and internet access to technical support and repair 
services. To access these services for your region, use the appropriate telephone 
number, URL or e-mail address from the list below.