Xerox 242 Guide De Logiciel

To ensure and maintain optimum operability of your print 
environment, Xerox Support may ask you to perform a specific 
task or action. These requests are called Support Requests. Each 
time Xerox sends you a Support Request, a link to download the 
request is placed on the Home page. Click this link to open the 
Support Requests page.

You may either accept or reject any Support Request. Support 
Requests you accept are downloaded to your system where Xerox 
Support can connect to your system and execute the request.

Different types of Support Requests that you may receive are:

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Information included on the Support Requests page includes: 

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Support Request ID–identifies the tracking number assigned. 
click an ID link to pop open additional details.

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Type–classifies requests by OS or patch.

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Status–indicates whether you have accepted, completed, or 
rejected the request.

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Data/Time–indicates the date you received the request.

To accept or reject a request, perform the following:

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To accept and install an update, click the desired row and click 
the [Accept] button.

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To reject an update and remove a support request from the 
available list, click the desired row and click the [Reject] 
button. A rejected update may be accepted at a later time.

By default, Remote Services checks for new Support Requests on 
startup, and then every 15 minutes. To manually check the Xerox 
Support Server for new Support Requests, click the [Get New] 
button. New Support Requests may take a few minutes to arrive. 
To refresh the display to include Support Requests that have just 
arrived, click the [Refresh Table] button. New entries are 
highlighted as New! under the Refresh column.