Avaya 3910 Guide De Branchement

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Troubleshooting
Troubleshooting AT&TBuzz
This section describes some common problems you might encounter while
using AT&TBuzz. For each problem, a strategy is presented that you can
follow to isolate and solve your problem.
Problem  1: Your phone rings, but no call records appear in the
AT&TBuzz window
AT&TConnect must be running in order for AT&TBuzz to display records for
incoming calls. Run AT&TConnect.
If AT&TConnect will not run (that is, it displays the message "This application
requires a serial port" and then terminates) or if a communications error occurs
(that is, the Communications Error dialog box appears), refer to
Problem 2: You pick up your handset to answer a call, but you do not
get the call you expected
You probably picked up your handset while the phone was inspecting the call.
To be sure, you should always answer from AT&TBuzz, and then switch to the
handset if desired.
Problem 3: AT&TBuzz automatically drops the active call when a second
call arrives
You probably selected the Auto-Drop First Call option in the Options dialog box
of AT&TBuzz. Verify the Answering Second Call setting in the Options dialog
box of AT&TBuzz.
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