Avaya 18d Guide De Branchement

The Match to AT&TCall File mode integrates AT&TBuzz with AT&TCall, giving
you a direct link between the Caller ID of incoming calls and an AT&TCall file.

In this mode, you associate AT&TBuzz with an AT&TCall file. When you

receive an incoming call, AT&TBuzz automatically searches the telephone
numbers on every card in the AT&TCall file. If the Caller ID from the incoming

call matches a telephone number in one of the cards in the AT&TCall file,
AT&TBuzz displays the text from the primary and secondary sort fields from

the card as the Call Label for the call. This gives you the ability to know the

identity of the caller before answering the call. For example, if the primary sort

field is Last Name, and the secondary sort field is First Name in the associated

AT&TCall file, AT&TBuzz displays Last Name, First Name for the Call Label. If
a match is found, you can have AT&TCall display the associated card. If a
match is not found, you can create a new card for this call and add the new

card to the card bank of the associated AT&TCall file.

In this mode, AT&TBuzz displays on your PC the Line, State, Caller ID (if

available), and Call Label (if available) for each incoming call. From the
AT&TBuzz window, you can answer, place on hold, or hang up incoming calls.
You should use this option if your system supports Caller ID, and you want to

match the Caller ID to an AT&TCall file. (Only PARTNER II Release 3.0 or

later supports Caller ID.)

To configure AT&TBuzz to run in Match to AT&TCall File mode, perform the
following steps:

1.

Select the Match to AT&TCall File option in the Run Mode dialog box.

2.

Click the mouse in the AT&TCall File box and type 

This associates AT&TBuzz with the sample AT&TCall file that was
copied to the hard disk of your PC when you installed the PassageWay
applications. After you finish setting up AT&TBuzz, you must run
AT&TCall, create a new AT&TCall file, and then associate your new
AT&TCall file with AT&TBuzz. Refer to Chapter 4 to run AT&TCall and