Avaya 18d Mode D'Emploi

This feature allows users at any extension in the system to answer any outside
call ringing at an extension in a Pickup Group (where G is a Pickup Group
number from 1–4). In other words, when an outside call rings at an extension
that is in a Pickup Group, users at any extension in the system can answer the
call, without knowing which extension or line is ringing and without being in the
same Pickup Group. The system can have up to four Pickup Groups.

You must use Pickup Group Extensions (#501) to assign extensions to Pickup
Groups.

■

Extensions can be in more than one Pickup Group.

■

You cannot use Group Pickup for intercom or transferred calls.

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You can program a Group Pickup button on a system phone to pick up calls
in a Pickup Group with one touch.

Here are some useful applications for a Pickup Group:

■

■

Put all system extensions in a Pickup Group (except the boss’s private
extension), so anyone on the system can answer a ringing call (except calls
to the boss).

Put the extensions of people who work near each other and who can hear
each other’s phones ring, but who don’t have each other’s lines on their
phones, in a Pickup Group.

For example, a group of typists work in a large room separated by
cubicles, and all of their extensions are in Pickup Group 1. When a typist
leaves the room and the typist’s phone rings, anyone else in the system
who can hear the call ring can pick it up simply by dialing the Pickup
Group code for that group 

( 

Intercom

   

6

   

6

   

1

 ).

To program a Pickup Group button:

1.

Press 

 

Feature

   

0

   

0

   

System Program

   

System Program

   

Central Tel Program 

.

2.

Enter the number of the extension to be programmed with this feature.

3.

Press a programmable button.

4.

Press left 

 

Intercom

   

6

   

6

 .

5.

Dial a Pickup Group number (1–4).

6.

Program another button for this extension or exit programming mode.

Group Pickup (I66G)