Avaya 18d Mode D'Emploi
How to Transfer a Call
System Phone
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To pass a call to another extension:
1.
While active on the call, press
Transfer
.
The call is put on hold and you hear intercom dial tone.
2.
3.
Dial the extension number (or
7
7
and a Hunt Group number) to which
you want the call transferred.
When someone answers, announce the call, then hang up.
If no one answers or the call is refused, press the line button next to the
winking green light to reconnect to the caller.
If no one answers or the call is refused, press the line button next to the
winking green light to reconnect to the caller.
If you do not wish to announce the call, hang up as soon as you hear ringing
(after Step 2 above). If no one answers, the call rings back at your
extension (unless a different transfer return extension is programmed for
your extension)—lift the handset and you are reconnected to the caller.
(after Step 2 above). If no one answers, the call rings back at your
extension (unless a different transfer return extension is programmed for
your extension)—lift the handset and you are reconnected to the caller.
To make a voice-signaled transfer to a system phone, in Step 2 above press
✴
plus the two-digit extension number. Then listen for one of the following
responses:
–
–
–
If you hear one beep, you have reached an idle system phone. You can
speak after the beep.
Your voice is heard through the other extension’s speaker. If no one
answers or the call is refused, press the line button next to the winking
green light to reconnect to the caller. If the call is accepted, hang up.
green light to reconnect to the caller. If the call is accepted, hang up.
If you hear two beeps, you have reached a busy system phone with
Voice Interrupt On Busy Assigned. You can speak after the beeps.
Your voice is heard through the recipient’s handset or speaker. Be
aware that the third party to whom the recipient is speaking will probably
also hear the two beeps and the faint sound of your voice. Be brief and
discreet in your interruption. If the recipient has a Voice Interrupt On
Busy Talk-Back button, wait for a response. If the call is accepted, hang
up to complete the transfer. The call rings at the recipient’s extension. If
the call is refused, press the line button next to the winking green light to
reconnect to the caller.
also hear the two beeps and the faint sound of your voice. Be brief and
discreet in your interruption. If the recipient has a Voice Interrupt On
Busy Talk-Back button, wait for a response. If the call is accepted, hang
up to complete the transfer. The call rings at the recipient’s extension. If
the call is refused, press the line button next to the winking green light to
reconnect to the caller.
If you hear ringing, you have reached a standard phone, an idle MLC-6
cordless phone, or a busy system phone with Voice Interrupt On Busy
Not Assigned.
Not Assigned.
When someone answers, announce the call, then hang up. If no one
answers or the call is refused, press the line button next to the winking
green light to reconnect to the caller.
green light to reconnect to the caller.
To transfer a call with one button touch:
While on a call, press the Auto Dial button programmed for the extension or
Hunt Group to which you want to transfer the call. (There is no need to
press
While on a call, press the Auto Dial button programmed for the extension or
Hunt Group to which you want to transfer the call. (There is no need to
press
Transfer
or
Hold
;
this takes the place of Steps 1 and 2 above.)
For an extension that has a system phone, you can program
✴
plus the
extension number on the Auto Dial button, so you can announce the calls
when you transfer them.
when you transfer them.
Transferring Calls
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