Avaya 18d Mode D'Emploi

The single answering machine setup (Figure 4-1) serves the entire system. The
answering machine is connected to its own extension, and can cover all the
lines in the system, or as many lines as you assign to it. You can install the
answering machine on an extension by itself, or combine it with a system phone
or a standard phone on the same extension (see “Combination Extensions” in
the PARTNER Plus Communications System Installation guide).

Telephone

(optional)

CONTROL

UNIT

Lines

Ext X

ANS

MACH

■

Go to the machine to manually play back messages.

■

■

From any system extension, make an intercom call to the answering
machine extension. When the machine answers, dial its message retrieval
code.

From outside the system, call in on any line assigned to the machine.
When the machine answers, dial its message retrieval code.

1.

2.

3.

4.

Using Auxiliary Equipment

Set Line Ringing for all lines assigned to extension X to Immediate Ring.

Use Line Assignment (#301) to assign all the lines to extension X that you
want the answering machine to cover.

Make sure extension X is not assigned as a Pickup Group Extension (#501),
Calling Group Extension (#502), Night Service Group Extension (#504),
or Hunt Group Extension (#505).

Adjust the answering machine to answer according to your needs. For
example, set the machine to answer on the fourth ring during the day so
someone has a chance to pick up the call.