Avaya 18d Mode D'Emploi

A call report  is a page of information that begins with a header. The header

includes field names that describe the information in each  call record.  The call
record is a line of information that includes the fields shown in Figure 4-4.

DATE

TIME

CALLED NUMBER

DUR.

LINE

STN.

ACCOUNT

C 11/17/93 11:11

12015558014

00:01:40

08

18

C 11/17/93 11:34

19085556036

00:04:28

02

32

1725

I 11/17/93 13:35

IN

00:02:12

01

10

Each page includes 59 records. The report has the following fields:

■

■

■

■

■

■

■

■

Call Type.  “C” indicates outgoing calls; 

indicates incoming calls.

(SMDR Record Type (#608) defines whether or not incoming calls are
reported.)

Date. The date of the call is shown in mm/dd/yy format, where mm is the
month,  dd is the day, and yy is the year. The system uses the date set
with System Date (#101).

Time. The time of the connection is shown in hh:mm format, where hh is
the hour and mm is the minute. The system uses the time set with
System Time (#103) and is shown in 24-hour (military) time.

Number.  For an outgoing call, this is the dialed number (first 15 digits
only) or the speed dial code of a Marked System Speed Dial number
(preceded by an “F”). For an incoming call, “IN” appears in this field.

A “*” character prints as the last digit of a dialed number if the called
party hangs up before the system user, or a “?” prints if the number of
digits dialed exceeds the 15 digits that this field can hold.

Duration.  The duration of the call is shown in hh:mm:ss  format, where  hh
is the hour, mm is the minutes, and ss is the seconds. This is the total
time of the call, including any time the call is on hold.

Line Number. This is the outside line (01–12) that was used to make or
receive the call.

Station (Extension).  In general, this is the extension that answered or
placed the call. For redirected incoming calls, the last extension on the
call is shown on the report, as follows:

–

For transferred incoming calls: the destination extension.

– For transferred outgoing calls: the originator extension.

– For pickup calls: the extension picking up the call.

– For forwarded calls: the extension answering the forwarded call.

Account Code.  This is the account code (up to 16 digits) assigned to
the call. This code is typically used for charging calls to a specific
project or department.

Using Auxiliary Equipment