Avaya 18d Mode D'Emploi
PARTNER MAIL VS
Lines
System
Ext. Z1
Ext. Z2
CONTROL
UNIT
(not automatically
Ext. X
covered by the
PARTNER MAIL VS
PARTNER MAIL VS
Ext. Y
System)
Ext. 10
Receptionist’s Desk
Figure 4-13. Delayed Call Handling
To Use
Follow the instructions packaged with the PARTNER MAIL VS system to install it.
During the day, the PARTNER MAIL VS system uses delayed call handling; the
receptionist picks up all calls at extension 10. If the receptionist cannot answer
within four rings, the system routes the call to the PARTNER MAIL VS system
where the day menu plays to the caller. At night (when Night Service is
activated at extension 10), outside calls are answered directly by the PARTNER
MAIL VS system. Any user who is still in the office can pick up calls before the
PARTNER MAIL VS system answers.
receptionist picks up all calls at extension 10. If the receptionist cannot answer
within four rings, the system routes the call to the PARTNER MAIL VS system
where the day menu plays to the caller. At night (when Night Service is
activated at extension 10), outside calls are answered directly by the PARTNER
MAIL VS system. Any user who is still in the office can pick up calls before the
PARTNER MAIL VS system answers.
To Program
The following list summarizes the PARTNER Plus system programming
procedures you use to implement the previous example:
procedures you use to implement the previous example:
1.
Use Group Call Distribution (#206) to assign outside lines to Hunt Group 7
(the VMS hunt group) to provide Automated Attendant Service on these
lines.
(the VMS hunt group) to provide Automated Attendant Service on these
lines.
2.
Use Transfer Return Extension (#306) for extensions Z1 and Z2 to ensure
that calls transferred by the PARTNER MAIL VS system return to extension
10 if they are not answered.
that calls transferred by the PARTNER MAIL VS system return to extension
10 if they are not answered.
3.
Use Hunt Group Extensions (#505) to assign extensions Z1 and Z2 to Hunt
Group 7 (the VMS hunt group).
Group 7 (the VMS hunt group).
4.
Set the VMS Hunt Delay (#506) to Delayed.
5.
Set the VMS Hunt Schedule (#507) to Always.
6.
Make sure that a Night Service Button (#503) is assigned at extension
10—the receptionist’s extension. When Night Service is on, callers hear
the night menu when no one is available to answer their calls.
10—the receptionist’s extension. When Night Service is on, callers hear
the night menu when no one is available to answer their calls.
7.
Program a Voice Mailbox Transfer button at extension 10 to enable the
receptionist to transfer calls directly to extension X’s and Y’s mailboxes
without first ringing their phones. (This is useful when the receptionist
knows that the users at extensions X and Y are away from their desk.)
receptionist to transfer calls directly to extension X’s and Y’s mailboxes
without first ringing their phones. (This is useful when the receptionist
knows that the users at extensions X and Y are away from their desk.)
8.
Program an Auto Dial button for the VMS hunt group
(
Intercom
7
7
7
)
at
extensions X and Y to allow the subscribers to call in for their messages
with one touch.
with one touch.
Using Auxiliary Equipment
4-25