Avaya 1224 Mode D'Emploi

You can choose from two different announcements (day or night) to play to
callers when the SPIRIT Attendant answers incoming calls. Both the day
announcement and the night announcement can direct calls to up to nine
different routes (1 through 9, 0 is reserved for the receptionist). Additionally,
these announcements can offer callers the option to dial individual extension
numbers.

Depending on your business hours, you can allow callers to dial a route or an
extension number when your business is open (day announcement), then
provide information such as business hours when your business is closed (night

announcement). If your business operates 24 hours a day, you can use just the
day announcement. Here are two examples:

ABC Company office hours are 8:30 a.m. to 5:00 p.m. Monday through Friday.
Callers who dial the company’s toll free number hear the day announcement
when the SPIRIT Attendant answers. The day announcement instructs callers to
enter a route number (1 through 9) to reach a specific department or an extension
number to contact a particular individual. Callers who call after 5:00 p.m. or on
the weekends hear the night announcement when the SPIRIT Attendant answers.
The night announcement provides the regular office hours and allows callers to
dial extension numbers to connect with employees who are working after hours.

XYZ Company has 24-hour sales and customer service departments. Callers on
lines answered by the SPIRIT Attendant hear the day announcement no matter

what time they call. The day announcement offers callers a choice between
entering the route number for sales (1) or for customer service (2).

Three types of call handling are available with the SPIRIT Attendant:

●  

Immediate call handling can be setup so that the SPIRIT Attendant answers
these kinds of calls

— All incoming calls on 

lines. The receptionist is required to help callers

who have a rotary telephone, or who need assistance, and to act as a
backup for the SPIRIT Attendant to answer calls if the SPIRIT Attendant is
busy.

— 

incoming calls on specified lines.

●  

Calls are answered by the SPIRIT Attendant only when the receptionist is
unable to answer within a specified number of rings (4 to 10). To set the
number of rings, see “Call Processing Options” in Section 2, “Changing the
Current Settings.”

● 

You can set the clock on the SPIRIT Attendant so that the night
announcement plays whenever you indicate that your business is closed.

After-hours callers can be given the option to dial a route number, an
extension number, or leave a message on an answering machine.

The SPIRIT Attendant