Avaya t3 compact Manuel D’Utilisation

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Making calls as usual

Consultation during a call (Refer-back)
During a call:

  Press the "Refer-back" function key. The caller waits and cannot hear what you 

say.

  Enter the number you wish to refer back to. Carry out refer-back call.

  Press the "Refer-back" function key again. The refer-back call is ended and you 

can speak again to the first caller.

• You can also call the refer-back subscriber using a function key if it is set up as a 

partner key or has been assigned to that subscriber’s number (as a destination 
key).

Switching between two external callers (brokering)
If you want to speak with a call party (e.g. 06975058) who has been put on hold:

 Scroll to the Return to 06975058menu item.

  Confirm your selection. The other caller is now waiting.

Forwarding callers
Your caller wishes to be connected to another extension:

 Press the "Refer-back" function key. The caller waits and cannot hear what you 

say. 

  ...  

 Enter the number to which you want to forward the call.

 Replace the handset. The refer-back extension will be connected to the first cal-

ler.

• You do not need to wait until the refer-back extension picks up the call.