Epson 10000XL Manuel D’Utilisation

Solving Problems

If you are having problems with your scanner, see the contact information in the 
section below. If you are having problems with any of the software that came with 
your scanner, see page 78.

Epson provides technical assistance 24 hours a day through the electronic support 
services and automated telephone services listed in the following table:

To speak to a technical support representative, dial (562) 276-4382 (U.S.) or 
(905) 709-3839 (Canada), 6 

AM

 to 6

PM

, Pacific Time, Monday through Friday. Toll 

or long distance charges may apply.

Before you call, please have the following information ready:

■

Product name (Epson Expression 10000XL)

■

Product serial number (located on the back of scanner)

■

Proof of purchase (such as a store receipt) and date of purchase

■

Computer configuration

■

Description of the problem

You can purchase supplies and accessories from the Epson Store at (800) 873-7766, 
or visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 
for dealer referral.

World Wide Web

From the Internet, you can reach Epson Support at 
http://support.epson.com. At this site, you can download drivers and 
other files, look at product documentation, access troubleshooting 
information, and receive technical advice through e-mail.

Automated 
Telephone 
Services

A variety of automated help services are available 24 hours a day, 
seven days a week. To use these services, you must have a touch 
tone telephone and call (800) 922-8911. Your Epson SoundAdvice

 

Express Code is 70550. Use the code to quickly select your scanner in 
SoundAdvice.

SM

10000XL.book  Page 77  Friday, June 4, 2004  1:57 PM