Gateway 710x Mode D'Emploi

Chapter 12: Troubleshooting

www.gateway.com

■

Run Windows modem diagnostics.

Close all open programs.

Click 

, then click 

. The Control Panel window opens. 

If your Control Panel is in Category View, click 

.

Click/Double-click the 

 icon, then click the 

 tab.

Click to select your modem, then click 

. The Modem 

Properties dialog box opens.

Click the 

 tab, then click 

. If information 

about the modem appears, the modem passed diagnostics. If no 
modem information is available, if a white screen appears with no 
data, or if you get an error such as port already open or the modem 
has failed to respond, the modem did not pass diagnostics.

■

Reinstall the device driver. For more information, see 

■

Open your computer and reseat the modem. For more information, see 

.

When your modem tries to connect to another modem, it begins handshaking. 
Handshaking is a digital “getting acquainted” conversation between the two 
modems that establishes connection speeds and communication protocols. You 
may hear unusual handshaking sounds when the modems first connect. If the 
handshaking sounds are too loud, you can turn down the modem volume.

For more information about modem troubleshooting, click 
Start, then click Help and Support.

Type the keyword 

in the 

Search box 

, then click the arrow.