Heartland 3015 Mode D'Emploi
35
Use & Care Guide
Troubleshooting
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Freezer control and
lights are on, but
compressor is not
operating
lights are on, but
compressor is not
operating
Refrigerator is in defrost mode.
Normal operation. Wait 40 minutes to see if
refrigerator restarts.
refrigerator restarts.
Crisper drawer
temperature is too
warm
temperature is too
warm
Refrigerator control settings are too low.
See page 10 or 11 to adjust controls.
Refrigerator is not plugged in.
Plug in refrigerator.
Control is not on.
See pages 8,10 or 11 to adjust your controls.
Fuse is blown, or circuit breaker needs to
be reset.
be reset.
Replace any blown fuses. Check circuit breaker
and reset, if necessary.
and reset, if necessary.
Power outage has occurred.
Call local power company listing to report outage.
Refrigerator still will
not operate
not operate
Refrigerator is malfunctioning.
Unplug refrigerator and transfer food to another
refrigerator. If another refrigerator is not available,
place dry ice in freezer section to preserve food.
Warranty does not cover food loss.
Contact service for assistance. 877-652-5775 ext
2362
refrigerator. If another refrigerator is not available,
place dry ice in freezer section to preserve food.
Warranty does not cover food loss.
Contact service for assistance. 877-652-5775 ext
2362
Condenser coils are dirty.
Clean according to the instructions on page 20.
Refrigerator or freezer controls are set too
high.
high.
See pages 8, 10 or 11 to adjust your controls.
Door is not closing properly.
Refrigerator is not level. See page 5/6 for details
on how to level your refrigerator.
on how to level your refrigerator.
Check gaskets for proper seal. Clean, if necessary,
according to the instructions on page 20.
according to the instructions on page 20.
Check for internal obstructions that are keeping
door from closing properly (i.e. improperly closed
drawers, ice buckets, oversized or improperly
stored containers, etc.)
door from closing properly (i.e. improperly closed
drawers, ice buckets, oversized or improperly
stored containers, etc.)
Controls need to be adjusted.
See pages 8, 10 or 11 to adjust your controls.
Condenser coils are dirty.
Clean according to the instructions on page 20.
Rear air grill is blocked.
Check the positioning of food items in refrigerator
to make sure grill is not blocked. Rear air grills are
located under crisper drawers.
to make sure grill is not blocked. Rear air grills are
located under crisper drawers.
Door has been opened frequently, or has
been opened for long periods of time.
been opened for long periods of time.
Reduce time door is open. Organize food items
efficiently to assure door is open for as short a time
as possible.
efficiently to assure door is open for as short a time
as possible.
Food has recently been added.
Allow time for recently added food to reach
refrigerator or freezer temperature.
refrigerator or freezer temperature.
Refrigerator has an
odor
odor
Compartment is dirty or has odor-causing
food.
food.
Clean according to instructions on page 20/22.
Check gaskets for proper seal.
Clean according to the instructions on page 20.
Humidity levels are high.
Normal during times of high humidity.
Controls require adjustment.
See pages 8, 10 or 11 to adjust your controls.
Refrigerator does
not operate
not operate
Food temperature is
too cold
too cold
Food temperature is
too warm
too warm
Water droplets form
on outside of
refrigerator
on outside of
refrigerator