KYOCERA km-c2520 Mode D'Emploi

Troubleshooting

9-18

Below is a list of scanner send log error codes and their corrective actions. 

User initiated cancel during send. 

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Connection to destination PC lost during 
data transmission (an error greater than 
E011 has occurred that cannot be further 
categorized). Or, connection to the 
computer running Address Book for 
Scanner (Private Address Book) has been 
lost. 

•

Confirm that there is no link fault by checking 
whether the network cable is properly 
connected. 

•

Check that the destination PC is running 
properly. 

Refer to 
Operation 
Guide, 
Chapter 2

Transmission aborted due to error in 
transmitted image data. 

Retry the operation. 

—

Access to Address Book for Scanner 
(Private Address Book) data during image 
transmission was lost due to a line fault. 

Check that the computer running Address Book 
for Scanner (Private Address Book) is properly 
connected. 

—

Connection to SMTP server lost while 
opening E-mail transmission. 

Confirm that there is no link fault by checking 
whether the network cable is properly 
connected. Otherwise, ask your system 
administrator or support personnel to check that 
the SMTP server is working properly. 

Refer to 
Operation 
Guide, 
Chapter 2

Receive blocking is configured at the e-mail 
destination or e-mail address not allowed 
as a destination in destination permission 
settings. 

•

Check the list of restricted destination 
domain settings and adjust setting as 
necessary. 

•

Check that the destination e-mail address 
has been correctly entered. 

Recipient(s) list includes e-mail address not 
recognizable by SMTP server. 

Check that the destination e-mail address has 
been correctly entered. 

—

SMTP server not functioning correctly. 

Ask system administrator or support personnel 
to verify SMTP server is functioning properly. 

—

SMTP Authentication error.

Check with the system administrator that the 
user account and password used in SMTP 
authentication are correctly configured. 

Unable to recognize destination PC. 

Scanner File Utility not running or already 
connected to another scanner. 

•

Verify that Scanner File Utility is running on 
the destination PC and if it is currently 
connected to another scanner. 

•

Confirm that there is no link fault by checking 
whether the network cable is properly 
connected. 

Refer to 
Operation 
Guide, 
Chapter 2

Scanner password and destination PC 
password do not match when preparing for 
image transmission. 

Check the destination PC password. 

—

During Scan to PC, destination PC hard 
disk usage limit exceeded. 

Try again after increasing available space on the 
destination PC hard disk. 

—

Version of the Scanner File Utility is 
different. 

Check the Scanner File Utility version. 

—

Scanner File Utility connected to another 
scanner. Send failed. 

Try Scan to PC again after closing connection to 
another scanner. 

—

No match for Scanner File Utility folder 
number during group send. Configuration 
change was made during send operation. 

Check the Scanner File Utility settings.