Canon VB-R13 Manuel
T
roubleshooting
9
147
If you encounter problems when you use the Viewer, refer to the following solutions:
Viewer and Video Windows
Solutions When Viewer Problems Occur
Problem
Solution
I cannot use the pan, tilt or zoom feature
of the camera in the video window.
of the camera in the video window.
Double-click the video window or click [Control] on the [Camera Control] panel
(P. 103).
If video is being played (the title bar of the video window is gray), you cannot
operate the camera. Click [Live] on the timeline and get control of the camera.
(P. 103).
If video is being played (the title bar of the video window is gray), you cannot
operate the camera. Click [Live] on the timeline and get control of the camera.
When I click a video window to display
the [Video Window] menu, [Record Now]
is gray (unavailable). But, I can use the
feature in another video window.
the [Video Window] menu, [Record Now]
is gray (unavailable). But, I can use the
feature in another video window.
Display the camera properties for the video window and check on the
[Advanced] tab whether the camera is disabled. If the camera is disabled, click
[Enable Camera] (P. 49).
[Advanced] tab whether the camera is disabled. If the camera is disabled, click
[Enable Camera] (P. 49).
When I try to use layouts created by
other users, the [Layout] menu is not
displayed. I cannot select a layout.
other users, the [Layout] menu is not
displayed. I cannot select a layout.
Layouts saved in the [User Layouts] folder cannot be seen by other users.
To allow all users to access layouts created by a user, the layouts must be
created by a user with administrator permissions and must be saved in the
[Shared Layouts] folder (P. 126).
To allow all users to access layouts created by a user, the layouts must be
created by a user with administrator permissions and must be saved in the
[Shared Layouts] folder (P. 126).
The quality of video (live and recorded)
in the video window is low.
in the video window is low.
Change the receive size and display size settings. Depending on the receive
size and display size, the video quality may decrease. For example, if video
with a low receive size is displayed on a large video window, the video quality
will decrease. You can adjust the quality for recorded video with the advanced
recording settings.
size and display size, the video quality may decrease. For example, if video
with a low receive size is displayed on a large video window, the video quality
will decrease. You can adjust the quality for recorded video with the advanced
recording settings.
None of the cameras will record.
Is the network cable for the server properly connected?
Was there a power outage?
Is “Do not Record” specified for a special day schedule?
If link lamps on the hub (switching hub) and on the network connector on the
server do not light, there may be a defect in the server’s cable, hub (switch), or
network connector.
Was there a power outage?
Is “Do not Record” specified for a special day schedule?
If link lamps on the hub (switching hub) and on the network connector on the
server do not light, there may be a defect in the server’s cable, hub (switch), or
network connector.
Some cameras do not record.
Is the power and the network connection for the cameras working?
Do the cameras reply to a ping?
Can you view live video on the camera’s Viewer on the Storage Server
computer?
Is “Do not Record” specified for a special day schedule?
Is sensor recording or motion detection recording set?
Do the cameras reply to a ping?
Can you view live video on the camera’s Viewer on the Storage Server
computer?
Is “Do not Record” specified for a special day schedule?
Is sensor recording or motion detection recording set?
I cannot connect to the Storage Server
from the Viewer.
from the Viewer.
Are the login user name and password correct?
Is the network connection between the server and the Viewer working?
Is the IP address of the destination server correct?
Does the server reply to a ping from the Viewer computer?
Is TCP port 80 being used by another application?
Is the network connection between the server and the Viewer working?
Is the IP address of the destination server correct?
Does the server reply to a ping from the Viewer computer?
Is TCP port 80 being used by another application?
I cannot view live video.
If “Could not connect to camera” is displayed in the video window, check the
camera’s power supply and network connection.
If a message is displayed in the timeline of the Viewer indicating that an error
occurred when connecting to the camera, check the camera’s power supply
and network connection.
If the screen goes blank when the layout is switched, but a video is displayed
after a few seconds, the number of cameras or the live frame rate setting
exceeds the performance capabilities of your computer. Reduce the number of
cameras, or decrease the frame rate.
In the H.264 or MPEG-4 video format, this may happen because there is not
enough memory. Reduce the number of open video windows or change the
video format to JPEG.
camera’s power supply and network connection.
If a message is displayed in the timeline of the Viewer indicating that an error
occurred when connecting to the camera, check the camera’s power supply
and network connection.
If the screen goes blank when the layout is switched, but a video is displayed
after a few seconds, the number of cameras or the live frame rate setting
exceeds the performance capabilities of your computer. Reduce the number of
cameras, or decrease the frame rate.
In the H.264 or MPEG-4 video format, this may happen because there is not
enough memory. Reduce the number of open video windows or change the
video format to JPEG.