Canon Canon Document Professional Services Brochure
Print IT Infrastructure Management Services
Outsource the management of your IT infrastructure related to printing, to improve ROI
Canon Information and Imaging Solutions,
Inc. (CIIS) Print IT Infrastructure
Management Service is a value-added
service designed to permit customers to
outsource the management of their IT
infrastructure, specifically related to
printing. Through this service, CIIS will take
on responsibilities related to print servers,
printer drivers, output device mapping,
monitoring, configuration and network
connectivity.
• Management and operation of a customer’s
print servers.
• Establishment and implementation of a
defined device naming convention for all
print capable assets.
print capable assets.
• Configuration, naming and connection of
print capable devices to the customer
network.
network.
• Establishment of a web portal to be housed
on the customer’s Intranet capable of being
utilized by end users to download and
install pre-configured print drivers for
available devices (universal drivers to be
utilized where practical).
utilized by end users to download and
install pre-configured print drivers for
available devices (universal drivers to be
utilized where practical).
• Physical mapping of all print capable
devices within the customer’s network
environment.
environment.
• Implementation software capable of
monitoring network environment for
removal/addition of print devices.
removal/addition of print devices.
• Access to CIIS technical support during
normal business hours (8am-8pm EST).
What is Included?
Who delivers the service?
The Print IT Infrastructure Management
Service is delivered by CIIS specialists who
possess, at a minimum, Microsoft
possess, at a minimum, Microsoft
® MC ITP
Certification, with many also possessing
certifications in the areas of document
imaging and security.
How is the service delivered?
The CIIS Print IT Infrastructure
Management service is delivered via
remote access to the customer network.
Customer’s will need to provide CIIS with
secure access to their network
environment in a manner that enables CIIS
personnel to access print servers, devices,
and the customer’s Intranet.
Customer’s may also be required to provide
CIIS with the ability to install remote
management software on a clean server in
their environment to facilitate device
configuration and monitoring.