Xerox DocuColor 12 Printer with Fiery EX12 Mode D'Emploi

PROBLEM SOLVING

13–10

DOCUCOLOR 12 USER GUIDE

Paper that is partially out of the paper tray when 
the paper tray is opened can cause more complex 
jams by tearing. The torn pieces may become 
jammed in areas that you cannot reach.

Use the message that displays on the Touch 
Screen to locate the paper jam.

Use the previous procedures to clear any paper 
that is behind the Left or Right Door of the copier/
printer.

Slowly open the appropriate paper tray.

If you hear the sound of tearing or crumpling 
paper, stop opening the paper tray.

Attempt to grasp and remove the paper that is 
being damaged without opening the paper tray 
farther.

If you cannot grasp the paper, carefully open the 
paper tray farther and attempt to grasp the 
damaged paper again.

Remove all of the damaged paper, as illustrated in 
Figure 15.

Readjust the paper stack in the paper tray to the 
proper position. Ensure that the paper stack 
height does not cover the MAX fill line on the 
paper tray.

Adjust the edge guides so they are lightly touching 
the paper.

Close the paper tray slowly to avoid shifting the 
paper stack.