Xerox DocuColor 12 Printer with Fiery EX12 Mode D'Emploi

DOCUCOLOR 12 USER GUIDE

13–13

PROBLEM SOLVING

The Control Panel Touch Screen does not 
respond to a touch command.

Press Clear All on the Control panel.

Touch a selectable button on the Touch 
Screen with one finger. A slight pressure is 
required to cause the copier/printer to react.

If the problem persists, open the Front Door 
of the copier/printer. Close the Front Door 
and make a selection on the Touch Screen. 
If the Touch Screen does not respond to any 
touch commands, switch off the power. Wait 
15 seconds. Then switch on the power. 
Reprogram the copier/printer for the copy 
features that are desired.

You cannot program a job while a screen is 
open.

Jobs cannot be programmed or copies made 
while some screens, such as administration 
screens, jam clearance screens, or consum-
able status information screens, are open.

Follow the directions on the information 
screen. Then program the desired job.

Copier/printer features are not selectable.

Certain features cannot be selected because 
of the previous selections. Generally, fea-
tures or buttons you can select appear 
selectable to indicate you can use them with 
the previous selections. Refer to chapter 2, 
“Getting to know your DocuColor 12,” for 
more information about buttons.

You cannot complete the programming. The 
copier/printer times out too quickly and 
resets to the default settings.

Attempt to complete all the programming 
more quickly. The time-out values have been 
exceeded during the programming. The val-
ues can be changed by the System Adminis-
trator. Refer to the System Administration 
Guide for information about adjusting the 
Machine Timeouts.