Xerox CentreWare for Tivoli NetView Support & Software Mode D'Emploi

®

 

 

If you have problems with Xerox CentreWare

®

 for Tivoli NetView, consult the table below. 

 

Installation gives a 

message box reading 

“Tivoli NetView demand 

level is not set to All 

Levels. Please exit the 

setup, set the demand 

level 

to All Levels from the 

NETVIEW 

GUI and then proceed 

with 
setup proces

s

.” and then 

exits. NT-2000 ONLY 

The Demand level of the 
NETVIEW 
application is not set to the 
appropriate value. 

1. Before running the CentreWare 
install, open the NETVIEW GUI. 
2. From the menu bar, click Map-
>Properties. It will open a new window 
named “Map Properties” 
3. Click on the “Applications” tab, 
select IP Map from the List Box and 
press the button labeled “Configure for 
this map”. 
4. Highlight the field named On-
Demand:  
5. Select “All Levels”. 
6. Click the “Verify” button, and upon
verification, press the “OK” button. 
7. On the “Map Properties” click the 
“OK” 
button. It performs some 
configuration. 
8. After the NETVIEW completes 
configuration, close the NETVIEW 
window. 
9. Begin the installation again. 

A Xerox device is not 
discovered. 

The SNMP agent is not 
working properly in the node.
 
There is a problem with the 
network connectivity. 
 
The Network in which the 
Device exists is unmanaged. 

Ping the Xerox device. 

Enable SNMP at the device. 

Check the filter files and ensure 
segment is enabled for discovery. 

Ensure topology database is clean with 
ovtopofix –a. 

Contact the Network Administrator. 

A Xerox device is still not 
discovered. 

The sysObjectId entry in the 
oid_to_sym , or  oid_to_type  
is missing. 

Make the sysObjectId entries in each 
file using the proper format. 

Icon on the map is not the 
proper Xerox device icon. 

The object’s SysObjectId in 
the file oid_to_sym is not 
properly entered. 

Make the sysObjectId entries in the 
oid_to_sym file in the proper format. 

30     ™     XEROX CENTREWARE® FOR TIVOLI NETVIEW USER GUIDE