Cisco Cisco PVC2300 Business Internet Video Camera - Audio PoE Manuel De Maintenance
Troubleshooting
Questions and Answers
Cisco PVC2300 and WVC2300 Internet Video Cameras with Audio Administration Guide
99
A
Also, check that your PC and the WVC2300 camera have compatible
wireless settings.
wireless settings.
-
SSID must match.
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Wireless security settings must match.
Q.
My video quality suddenly deteriorated.
This can happen when an additional viewer connects to the camera,
overloading the camera or the available bandwidth. The image size and
quality can be adjusted to cater for the required number of viewers and the
available bandwidth.
overloading the camera or the available bandwidth. The image size and
quality can be adjusted to cater for the required number of viewers and the
available bandwidth.
Q.
The motion detection feature doesn't send me any e-mails.
It may be that the SMTP (Simple Mail Transport Protocol) server used by
the camera to send the e-mail will not accept mail. This is to prevent Spam
being sent from the server. Try using a different SMTP server or contact
your ISP to see if SMTP access is being blocked.
the camera to send the e-mail will not accept mail. This is to prevent Spam
being sent from the server. Try using a different SMTP server or contact
your ISP to see if SMTP access is being blocked.
You must use a static IP address (you can copy the DHCP Address), but the
DNS server must be that of the ISP and not of the router. You can find this
address in the router's status log for WAN IP Address.
DNS server must be that of the ISP and not of the router. You can find this
address in the router's status log for WAN IP Address.
NOTE
The secondary SMTP server is used if the camera cannot connect to the
primary server. Only one SMTP server is used, even if both the primary and
secondary SMTP servers are enabled.
primary server. Only one SMTP server is used, even if both the primary and
secondary SMTP servers are enabled.
Q.
When using the motion detection feature, I receive e-mails that don't
show any moving objects.
show any moving objects.
The motion detection feature doesn't actually detect motion. It compares
frames to see if they are different. Major differences between frames are
assumed to be caused by moving objects.
frames to see if they are different. Major differences between frames are
assumed to be caused by moving objects.
But the motion detector can also be triggered by sudden changes in the
level of available light or movement of the camera. For example, twilight,
dusk, and dawn, can cause false positive detections. Motion detection
should not be used if the camera is outdoors because of the possibility of
false positives. The motion detection feature works best in locations where
there is good steady illumination and the camera is mounted securely.
level of available light or movement of the camera. For example, twilight,
dusk, and dawn, can cause false positive detections. Motion detection
should not be used if the camera is outdoors because of the possibility of
false positives. The motion detection feature works best in locations where
there is good steady illumination and the camera is mounted securely.